Samsung warrantee SUCKS.

About one and a half years ago, i got a samsung D820, the phone worked fine for about 6 months, and then started to act funny, it would dial fine, the first 1 word goes fine in any directoion, then one of the 2 parties can not hear the other after about 3 seconds,

Knowing that the phone came with a 3 year Warranty, the first including labor and parts, the second and third including only labor not parts, and since it has only been 6 months since i got the phone, i sent the phone with my friend along with the Warranty card to rannan Jordan, the official SAMSUNG dealer, the dealer who’s name is on the warranty card.

2 days later, They call and ask me to come pick up the phone, and also told me that i have to pay something ! Why do i need to pay, the phone does not have a single scratch on it to make you suspect it was miss used, and it is still in the parts and labor time frame, why do i need to pay anything, So, they told me to hold on, then told me that it is OK, i can come pick it up and the repair was done for free.

So, on the next day, Tareq passed by them on his way to work, and got me the phone, i switched it on, and NO GO, the phone comes on, only to go off after a while, i could never get it as far as displaying the operator’s name, so i put it in my drawer and used an old SIEMENS S65 instead, i had no time to go back and forth, and there it would stay for a year or so.

About 1 month ago, i had to go to Madeeneh Monawarah Street to pass by my bank for some reason, but this time i noticed the phone before leaving, so i took it along to them, they took the phone and said, we will call you and inform you of the cost of fixing the phone, i said fine (Since the PARTS are no longer included in warranty) and left, all going fine up to here, i did not mention that it was there fault in the first place, the phone went in with one problem and left back to me with a much more serious one…

a few days after that, they called me again, i really hate to hear there voices, they really really lack the basics of phone protocols… hearing the phone ring and finding out that it is them brings me a headache, here is what the conversation sounded like.

Me: Hello
Them: Mr Yazeed
Me: Yes
Them: This is rannan, your phone can not be fixed can you come and pick it up
Me: OK, will do
Them: thank you and a hang up

The above may sound casual, the pitch and tone was not ok.

Well, i went there and already i decided that samsung sucks, i don’t want the phone and i don’t want them to fix it, i want to take it, and then i can shoot it in the garbage (But i will not leave it for them), So, i entered, and the girl gave me the phone, What is wrong with the phone i asked, promptly she said, I DON’T KNOW, THE ENGINEER said it can not be fixed, so i said can i speak to your engineer, she picked up the phone and dialed the extension, she talked to him for a minute and said (The phone has been fixed somewhere else or tampered with, i said No it has not let me talk to the engineer.

i took the phone and he proceeded to tell me that the phone has been tampered with, i said no, he said well OK, No but it has taken a blow, i said No, he said he is sure, so i asked what exactly is wrong with the phone, Engineer replied, there is a disconnection in the board, i asked is the board broken, he said No, there is a disconnection, i asked, how can this happen if i did not open the phone (Since your warrantee sticker is on the phone), he said, as i told you your phone took a blow…

Ok, fine up to now, i didn’t want the phone anyway since basically i don’t want to own anything where those people would be my repair shop, then, i took a look at the phone, and damn, see the damn picture, this is ridiculous !

the guy did not take the time to put the phone back together, it may be garbage to me, but it is not up to him to hand it over in that state.

In short, SAMSUNG PHONES SUCK !!!!!!! So does there warrantee !!!!

I have been a subscriber to umniah’s U-MAX for over 14 months now (Since the very first day), and although the service was very bad at times, most of the 14 months were OK, I don’t get my full speed but that really is not an issue, a subscriber to 2Mbit I get 30KBYTE download daytime and 110KBYTE at night, no complaints.. Although I wish I could see a 200 someday, come on umax pull your socks up.

So I like this wireless technology, Umniah uses the Airspan ST technology, the signal is always full where I am, and I understand the shortage of bandwidth they experience, it is all ok to me.

So I went to get a backup line from Wi-Tribe and I was ripped off in the worst kind of way, i didn’t expect this from Qtel Group (Qatar Telecom) and the A.A. Turki Group (ATCO), as i thought, having Qtel as an owner of witribe would mean that wi-tribe is backed by deep pockets that cared for there brand names.

First, forget about PPPOE, it is radius at WI-TRIBE and if you are downloading something with FDM, expect a corrupt file since the session duration is 30 minutes no matter what you do (Used to be 30).

Then 2 days after I buy the service, the radius login page (pas.aptilo.com) would only open after midnight, and when it does, it can keep you logged in for 10 minutes at best, and then there is another 10 minutes trying to connect again, The speed is worse than GPRS on my mobile phone, and after 4 months, I totally lost hope using their service.

To make things worse, the Airspan EasyST lost signal at one point, so I held it by the antenna (I often hold the umniah by the antenna fine, and it is the same CPE), and it get separated, surely, the plugs (2, one round and the other square) fit one way, so I put it back, and the pin broke, all I needed now was another antenna.

I went there and explained what happened willing to pay for a new one, but rather than just making me pay, I had to wait for some supervisor and then pay for the thing, antenna’s don’t come alone so I had to pay the equivalent of $210 for a second CPE.

Now, what if the already detached antenna was the reason behind my WI_TRIBE problems, NOP, I visited the witribe shop at Mecca mall some time ago to see something, and the staff there was trying to connect with the same exact problem as me, so if the staff are having my problem, the issue is not on my side of the connection.

In short, I paid the equivalent of $500 for nothing but headaches and 20 minutes of internet connectivity, oh joy.

Conclusion, before you hear something good from many many people about WI_TRIBE, don’t get it, it is by far the worst service I have seen in my life.

Anyway, since i have no use for the CPE (Although it is working fine, the antenna is the issue), i thought some photos of the CPEs internals could be usefull to someone, so here are the photos of the airspan easyst insides