Samsung warrantee SUCKS.
About one and a half years ago, i got a samsung D820, the phone worked fine for about 6 months, and then started to act funny, it would dial fine, the first 1 word goes fine in any directoion, then one of the 2 parties can not hear the other after about 3 seconds,
Knowing that the phone came with a 3 year Warranty, the first including labor and parts, the second and third including only labor not parts, and since it has only been 6 months since i got the phone, i sent the phone with my friend along with the Warranty card to rannan Jordan, the official SAMSUNG dealer, the dealer who’s name is on the warranty card.
2 days later, They call and ask me to come pick up the phone, and also told me that i have to pay something ! Why do i need to pay, the phone does not have a single scratch on it to make you suspect it was miss used, and it is still in the parts and labor time frame, why do i need to pay anything, So, they told me to hold on, then told me that it is OK, i can come pick it up and the repair was done for free.
So, on the next day, Tareq passed by them on his way to work, and got me the phone, i switched it on, and NO GO, the phone comes on, only to go off after a while, i could never get it as far as displaying the operator’s name, so i put it in my drawer and used an old SIEMENS S65 instead, i had no time to go back and forth, and there it would stay for a year or so.
About 1 month ago, i had to go to Madeeneh Monawarah Street to pass by my bank for some reason, but this time i noticed the phone before leaving, so i took it along to them, they took the phone and said, we will call you and inform you of the cost of fixing the phone, i said fine (Since the PARTS are no longer included in warranty) and left, all going fine up to here, i did not mention that it was there fault in the first place, the phone went in with one problem and left back to me with a much more serious one…
a few days after that, they called me again, i really hate to hear there voices, they really really lack the basics of phone protocols… hearing the phone ring and finding out that it is them brings me a headache, here is what the conversation sounded like.
Me: Hello
Them: Mr Yazeed
Me: Yes
Them: This is rannan, your phone can not be fixed can you come and pick it up
Me: OK, will do
Them: thank you and a hang up
The above may sound casual, the pitch and tone was not ok.
Well, i went there and already i decided that samsung sucks, i don’t want the phone and i don’t want them to fix it, i want to take it, and then i can shoot it in the garbage (But i will not leave it for them), So, i entered, and the girl gave me the phone, What is wrong with the phone i asked, promptly she said, I DON’T KNOW, THE ENGINEER said it can not be fixed, so i said can i speak to your engineer, she picked up the phone and dialed the extension, she talked to him for a minute and said (The phone has been fixed somewhere else or tampered with, i said No it has not let me talk to the engineer.
i took the phone and he proceeded to tell me that the phone has been tampered with, i said no, he said well OK, No but it has taken a blow, i said No, he said he is sure, so i asked what exactly is wrong with the phone, Engineer replied, there is a disconnection in the board, i asked is the board broken, he said No, there is a disconnection, i asked, how can this happen if i did not open the phone (Since your warrantee sticker is on the phone), he said, as i told you your phone took a blow…
Ok, fine up to now, i didn’t want the phone anyway since basically i don’t want to own anything where those people would be my repair shop, then, i took a look at the phone, and damn, see the damn picture, this is ridiculous !
the guy did not take the time to put the phone back together, it may be garbage to me, but it is not up to him to hand it over in that state.
In short, SAMSUNG PHONES SUCK !!!!!!! So does there warrantee !!!!